Our technical consultants will reply to customers by phone for confirmation.
On-site repair will be offered to our contracted customers within 24 hours.
Our customer service employees will inquire about the use by phone.
Management
Real-time repair service of Maintenance Center
Electronic maintenance records and return visit follow-up
Regular maintenance for contracted customers
Provision of maintenance analysis reports
Customer satisfaction survey
Alternative equipment/p>
Maintenance
Components
Component management system
Component supply center
Solve operating issues and plan marketing activities.
Ensure the normal operation of machines.
Provide one-stop service for branding and customization.
Provide records of purchase, return and maintenance at any time.
We strengthen quality control, inspection reports, and regular visits to the production plant based on the principle of corporate quality assurance, examine the mechanisms for food safety, and evaluate whether our plant meets national health standards and international certification standards for quality and food safety management systems, such as HACCP, ISO9001, and ISO22000.
We hold new product presentations from time to time and appoint professional trainers to provide assistance in promoting products and internal/external training on products.
Based on the study on professional exhibitions at home and abroad, we integrate operating procedures for new machines and products to reduce manpower and operating errors and ensure the standardization and consistence of products.
Based on customers' needs and the market trend, we provide new products and menus and strengthen the source management and compliance of ingredients with the food safety regulations.
Based on seasons and customers' needs, we deploy existing products and new products to offer drinks, desserts, and ice products with new flavors.